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Title: Director, Cancer Navigation Program - Sarah Cannon - Nashville, TN
Location: United States-Tennessee-Nashville-Sarah Cannon Research Institute -Nashville
Other Locations: null
GENERAL SUMMARY OF DUTIES:
The Cancer Navigator Director oversees the enterprise wide navigation program and the respective navigators. The primary function is to develop and maintain a navigation program for disease site specific cancer sites. This role is also responsible for overseeing AskSarah resources to assist in Sarah Cannon outreach and services.
The Cancer Navigator Director functions to create navigation plans for disease site specific oncology care. They also assumes responsibility and accountability for the management of resources to achieve efficient, high quality outcomes for each cancer patient including support for interdisciplinary and cross facility collaboration e.g. tumor boards, and referrer communication.
On an aggregate level, the Cancer Navigator Director will track performance of the program in line with HCA, division and facility goals (growth, quality, practice guidelines, etc.) and identify opportunities to streamline care practice, for example through development of evidence-based guidelines.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Systematically evaluates the quality and effectiveness of navigators and navigator services, analyzing appropriate internal and external data and information to identify opportunities in collaboration with stakeholders for improving services and patient outcomes.
• Promotes research and integrates evidenced-based knowledge into the identification of best practice in the delivery of oncology patient navigation.
• Promotes and monitors regulatory agency standards and customer service expectations for the practice of patient navigation.
• Oversees the practices and processes of ASKSarah.
• Responsible for operating within an approved budget.
• Ensures navigators have availability and operation of necessary equipment and/or resources to navigate patient effective through the continnum of care.
• Ensure quality of care to executives and their families represents "best in class" care
• Serves on appropriate oncology leadership committees and ensures representation at cancer committees across the division.
• Assists in the development and follow-thru of oncology programs across the enterprise..
• Drive process improvement. Ensure reporting is in place to demonstrate program outcomes and support performance improvement activities.
• Stay current on the latest oncology nursing developments and participate in conferences.
• Ensure service continuity. Establish appropriate mechanisms to ensure service continuity during both planned and unplanned absence and undertake succession planning.
• Provides leaderhip, direction and guidance to assigned staff.
• Coordinates and maintains the required training and skills of staff.
• Implements corrective action and conducts performance evaluations.
• Effectively addresses personnel issues in order to promote a productive and healthy work environment.
• Undertake other leadership duties as assigned.
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement."
KNOWLEDGE, SKILLS & ABILITIES - This position requires the following minimal requirements:
• Tenacity, self-motivation and initiative necessary to drive the patient navigator program for HCA.
• A stong oncology background and understanding combined with compassion and empathy for the cancer patients experience
• Demonstrates behaviors of a team player.
• Flexible to the changing needs of the patient, team and work environment
• Ability to advocate and champion excellence in the provision of care.
• Ability to engage and work collaboratively with all internal and external consumers and stakeholders e.g. patients, families, surgeons, nursing staff, referrers etc. and win respect on a broad range of health and business issues.
• Ability to comprehensively assess patient / family psychosocial / care needs.
• Ability to effectively and efficiently track the care delivery process for each patient with the attention to detail to identify where intervention is required.
• Ability to self-direct including prioritization of multiple simultaneous tasks.
• Ability to empathetically, openly and supportively communicate both verbally and in written media.
• Ability to maintain strict confidentiality.
• Ability to demonstrate sensitivity to cultural needs..
• Ability to use computer systems including Microsoft Office, email and internet to support patient navigator role.
• Ability to review and understand medical records and other patient care information.
• Ability to seek regular input to build strong self awareness.
• Ability to seek regular input from team members and other stakeholders on strengths and areas for development within the program.
• Bachelors of Science in Nursing (BSN) from an accredited school of nursing required
• Minimum five years oncology nursing experience required; Nurse Practitioner experience is preferred
• Experience in program development preferred
• Experience as a nurse navigator and / or patient educator in oncology preferred
• Experience in leadership preferred
• Experience in customer service preferred
CERTIFICATE / LICENSE
• Certification in Basic Cardiac Life Support (BCLS) (Required)
• Current licensure as a registered nurse (Required)
• Oncology Certified Nurse (OCN) certification achieved or in progress (Required)