Job Category:Software Engineering: Program Management
Location:Redmond, WA, US
Job ID:814788-101178
Division:Windows Division

Do you love big data solutions? Are you passionate about using data to drive decision making? Do you have the desire to help make Windows build great services? If so, then the Windows Telemetry team is looking for you! Our team enables great customer experiences of Microsoft devices and services through data analytics and insights discovery. The team owns the core data services that collect, process, analyze, prioritize, and report on usage data (SQM, ClickStream), crashes/hangs (Watson), blue screens (OCA) and systems that activate and monitor for genuine software installations (AVS) for Windows, Office, Phone and a number of other products.

We are seeking an experienced Program Manager to help drive our business processes and technology investments within our core data services. The role will be integral in helping maintain existing systems as well as designing the future data collection, processing, analysis, and storage for our usage, reliability, performance, compatibility, and other critical business areas.

Responsibilities include:
Enable the success of the new data platforms by building a scalable data pipelines to collect and report on reliability, performance, usage and many other key data streams
Provide statistical analysis and leadership for data sampling, filtering, and retention for Telemetry systems
Enable insights into the health of the new telemetry data platforms through data analysis and consolidated and historical reporting
Identify and prioritize Customer, Feature Team, and Product Planning requirements and establish effective cross-team collaboration channels
Design and implement customer best-of-breed compute systems in conjunction with the development and test teams
Analyze and determine specific product features and improvement opportunities and evangelize results to the various feature teams
Drive for the necessary instrumentation needed to collect usage and quality information, reporting to make the data more easily consumable, and integration with additional data sources within Windows and Microsoft
Provide leadership and communications for Telemetry services with partners
Help define the future platforms and Activation technologies that support Windows, Microsoft and the ecosystem

Prerequisites include:
3+ years in software/services product team with prior PM experience
3+ years experience with n-tier relational/transactional database and middleware development w/data center hosting
A degree in CS, EE or equivalent work experience
Ability to communicate and influence at all levels of the organization
Excellent organizational, interpersonal and written and verbal communication skills required
Passion for the customer and their requirements
Self-motivated and result-oriented
Demonstrated ability to effectively collaborate across multiple feature teams and disciplines
Demonstrated project management, planning, design, and implementation skills.
Experience with customer feedback mechanisms such as SQM, Watson, OCA, TAP, Strategic Design Reviews, Customer Panels, etc. is a plus

Telemetry is at the core of service-based software; come join Windows Telemetry and help make data driven design a reality

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