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Help Desk Support
Position Type (P/C):Consulting
Description:Looking for someone responsible who is going to come in and get the job done. Must be professional and polished on the telephone at all times. Looking for someone who is punctual every morning.
Interview: Phone screen first then in-person interview
Provide front line phone queue support for customers.
Enter detailed information for each call into call tracking system.
Responsible for handling all calls through resolution in a timely manner.
Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.
Research questions as related to product functionality.
Meet call volume, call time, and quality standards as defined by the department.
Skills Required: High School diploma or GED
1-2 years experience in a call center environment.
2+ years in supporting a technical/product software environment.
Strong telephone skills.
Demonstrable Product (software and web application) Support and Customer Service experience.
Excellent communication and organizational skills.
Demonstrable troubleshooting skills.
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Select a LocationBasking Ridge, NJCharlottesville, VAChester VAChester, VAChester, VirginiaColoradoCoppell, TX or virtual office if neededDenver/Westminster, COEagan MNEagan, MNEwing, NJFlorham Park, NJFt. Worth, TXGreenwood Village, COHamilton NJHamilton, NJHorsham, PALittle Rock ARLittle Rock, AKLittle Rock, ARNew York NYNJPhiladelphia PAPiscataway NJPiscataway, NJPlano, TXPlymouth MNRichmond, VARockville MDSanta Clara, CASpringhouse, PATrenton, NJValhalla, NYVOWestminster, CO
Select a Position TypeConsulting (C)Long Term (P)View all